> Follow-up communications

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Once you have sent your email or letter, give it some time before you follow up. Depending on the decision-maker and how complicated your issue is, it might take some time for them to respond. 

When you do follow up, keep the message short and sweet. You don’t need to repeat all the same points again, but you can quickly remind them about your original message and summarize why you’re reaching out. Follow the same tips for your tone and language, even if it might be frustrating that they have not responded yet.

For an example of a follow-up message, see the Follow-Up Email Template.


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